Frequently Asked Questions

While we hope this is never the case, your confirmed quote will have an assigned Project Manager with their full contact to provide the best customer service. As a large scale company, we have large quantities of our products to better service all of your needs.

We do have packages available. For example, any required cables for requested equipment on a submission will automatically be added to the quote by the employee managing the submission. Accessory packages can be offered as well. Beyond that, our full-scale event services company offers packages such as small audio breakouts, medium audio breakouts, etc.

We are grateful to have many connections that enable us to acquire many types of production gear. Simply add a note to your inquiry or follow up via email and we will see if we have the desired fixture available or what is in stock that is comparable.

As soon as you are aware of an extended rental period, get in contact with your Project Manager right away. If it is prior to pickup/delivery, then it is more likely that we’d be able to accommodate. If the equipment is in use, it might already be booked for a fellow client upon return. Eagle is eager to please so we’ll always see what we can do!